3rd Party Maintenance
Maintenance and services are business-critical services, but not your core business and you are not planning on changing that?
The DextraData Managed Services Operations Team supports you nationwide with dedicated solutions for manufacturer independent services and maintenance, including systems which have already been discontinued.
Our German-speaking service desk takes care of the monitoring of your systems and is available to you 9x5 or 24x7. You prefer individual SLAs and reaction times defined for your requirements? We adapt to your needs.
Because the availability of your systems is a top priority, our Service Desk is available for you as a Single Point of Contact (SPOC), ensuring an uninterrupted flow of information and realizing the shortest possible solution times. Whether by phone, e-mail, via the portal or automated - no matter how your incident or service request reaches us: our certified experts will take care of the matter within the agreed reaction times and keep you up to date. If required, we also offer you remote support, of course, in accordance with your compliance requirements for privileged access.
Flexible run time periods are just as natural to us as manufacturer-independent service contracts or the dismantling and repurchase of IT systems. Certified data deletion with deletion program and certified data destruction in accordance with the Federal Data Protection Act (BSDG) complete our portfolio.
We are happy to support you in your service strategy: Contact us!
Do you have more requirements?