Dell EMC Data Domain Maintenance

DextraData Authorized Dell EMC Data Domain Maintenance including CIO Cockpit Essentials Reporting Platform

Don’t just trust anyone. We are excellent!

Our experience and authorizations as a Dell EMC Titanium and Support Partner make us a competent and reliable partner for managing your Dell EMC Data Domain. The certified Managed Service Operations team supports you with first-class Data Domain Support Services customized to your needs. For the 1^st and 2^nd level support our specialists in Essen are available for you 24 x 7. If level 3 is required, we will take care of the manufacturer-side solution for you. With a single point of contact for all your incidents and service requests, we ensure optimal information flow and the shortest possible solution times. German and English speaking support, and as a matter of course we supply you with spare parts and regular software updates. Whether the DextraData Enhanced or Premium Support is the right choice also depends on the required reaction times. We are happy to help you find the ideal solution.

Regardless of which support package is right for you, with our DextraData CIO Cockpit Essentials we facilitate the monitoring of your Data Domain configuration. Just like that, without any additional costs.

Start your day in a relaxed way:

Every morning you'll get a quick overview of key figures of your Data Domain configuration by email. Do you need more information? The CIO Cockpit Essentials Portal lets you review all the details of utilization, service periods, key figures of infrastructure and compliance of your Data Domain environment. In addition, the CIO Cockpit Essentials is able to relieve classic system monitoring since it can provide and interpret information about events in the Data Domain configuration.

It couldn't be better!

7 reasons for a first-class DextraData service:

• Single Point of Contact (SPOC) for your incidents and service requests
• Call acceptance by phone, e-mail, portal or automated
• German-speaking service by certified employees of the DextraData Managed Service Operations Team
• Callback and analysis start within the agreed reaction times
• Remote support taking into account your compliance requirements for privileged access (if needed)
• Involvement of consultants you already know from projects (if required)
• Involvement of the manufacturer in case of 3rd level escalations (if required)

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