Dell EMC NetWorker Maintenance

DextraData Authorized Dell EMC NetWorker Maintenance including CIO Cockpit Essentials Reporting Platform

As an authorized NetWorker Support Partner and one of the few Dell EMC Titanium Partners in Germany, we are qualified to assist you with first-class, custom-tailored NetWorker Support Services.

Our certified DextraData Managed Service Operations team in Essen takes on the 1st and 2nd Level Support. If level 3 is required, we coordinate the manufacturer-side solution for you. Short communication processes, a seamless flow of information as well as German and English-speaking support enable us to achieve the shortest possible solution times for our clients.

The DextraData expert team is available to you 24/7 and is also available on site (onsite assignments depending on severity level), depending on the service level agreement (SLA).

Whether you choose DextraData Enhanced or Premium Support, you benefit from years of project experience of our team and of professionals who know your data center solution inside out.

DextraData CIO Cockpit Essentials makes NetWorker monitoring as easy as possible - and at no extra cost.

To ensure that you always have an up-to-date status regarding the infrastructure and compliance of your NetWorker environment, we provide you with our DextraData CIO Cockpit Essentials reporting platform for free.

Inform yourself about the relevant key figures, such as information about the successful and failed backups including the history of the last 14 days. In the portal, further NetWorker key figures, such as the capacity utilization including growth or the service run times can be read at a glance with the help of the traffic light system. In addition, the CIO Cockpit Essentials is also capable of accepting and interpreting events from the NetWorker servers, thereby relieving, complementing, or even replacing classic system monitoring.

NetWorker couldn't be run more comfortably.

7 reasons for a first-class DextraData service

  • Single Point of Contact (SPOC) for your incidents and service requests
  • Call acceptance by phone, e-mail, portal or automated
  • German-speaking service by certified employees of the DextraData Managed Service Operations Team
  • Callback and analysis start within the agreed reaction times
  • Remote support taking into account your compliance requirements for privileged access (if needed)
  • Involvement of consultants known from projects (if required)
  • Integration of the manufacturer in the context of 3rd level escalations (if required)

Contact us

Contact Us

DextraData GmbH
Girardetstraße 4
45131 Essen
T +49 201 959750

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