Managed Services
Do you really have to take care of everything yourself?
Today, IT is more important than ever, because IT systems play a key role in almost all areas of companies. Still you cannot or do not want to worry about everything because your focus is on your core business? Or does your team simply need help on short notice?
Precisely because the IT is a central component of today's companies, it is essential to place it in the hands of a competent partner. We know how important your IT is to you, and that's why it is just as important to us as it is to you. We take responsibility for your IT services, from deployment to full operation. It doesn't matter to us where that takes place - be it in your own infrastructure, in a colocation or in the cloud. Our Essen-based DextraData Managed Service Operations Team is available to you on request 9 x 5, 24 x 7 or on an individually agreed basis with a defined response time.
You know best which kind of support you want.
That's why we start our cooperation by sitting down with you and defining which exact services you require. In order to define them we use service-fact agreements with a RASCI Matrix.
We know what we are doing.
In order to make sure that everything runs perfectly smooth during normal operation, we ensure in two preliminary project phases - during the implementation and during the transition phase - that all processes and responsibilities are carried out exactly as we defined them. So that at the start of the normal operation everything is as it should be.
We always want to be informed about the things which are important to us.
With regular service meetings and reports, we make sure you always know where we stand and that we are in control of all processes.
With us your services are in the best hands. First class service - our added value makes the difference:
- Single Point of Contact (SPOC) for your incidents and service requests
- German-speaking service by certified employees of the DextraData Managed Service Operations Team
- Call acceptance by phone, e-mail, portal or automated
- Callback and analysis start within the agreed reaction times
- Remote support taking into account your compliance requirements for privileged access (if needed)
- Involvement of consultants known from projects (if required)
- Involvement of manufacturers in multi-vendor analyzes (if required)
Because we have a lot of experience and listen closely to our clients, we have put together a number of services that take into account the most important scenarios.
Managed Services Basic Support
You urgently need support for your IT team?
Managed Services Business Critical Support
Are you looking for long-term support for parts of your IT so that your team can focus on strategic tasks?
Managed Monitoring Services
Recognize and eliminate restrictions and failures early through seamless monitoring.
Managed Operations Services
We manage your IT, provide calculable costs and make sure our know-how is always up-to-date.
Managed Enabling Services
We accompany you in all phases of system renewal.
Managed Transition Services
We realize beneficial and low-risk operational changes for your company.
Managed Patch Management
Minimize security holes by keeping your IT systems up to date. We help you with that.
Managed SAP Basis / HANA Services
Do you want to concentrate entirely on your core business and give the responsibility for the basis of your key application in competent and reliable hands?
You can’t find the right package for you?
Upon request, we will put together individual services for you. Contact us.
In addition, we are happy to support you with Managed Vendor Services, Managed 3rd Party Maintenance und Managed Cloud Services.
Here are examples of companies which are already relying on the support of the DextraData Service Desk.
Funke Mediengruppe GmbH & Co. KGaA (WAZ)
Virtualization, storage and managed services
Since 2008, the media company relies on DextraData as the central contact for IT consulting and solution integration.
Gebr. Eickhoff Maschinenfabrik und Eisengießerei GmbH
Full migration with minimum impairment
Modernization and migration of an Exchange infrastructure during running operation
Manufacturer of wind turbines
Benefit from the advantages of out-tasking
The ideal combination of self-responsibility and external support.
FEV GmbH
A cost-effective alternative
From SAP HANA Enterprise Cloud to Managed Private Cloud
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