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3rd Party Maintenance

Your business is becoming more and more digital? It's obvious that your systems have to work. But what happens if any of them fail one day?

Maintenance and services are business-critical services, but not your core business and you are not planning on changing that?

The DextraData Managed Services Operations Team supports you nationwide with dedicated solutions for manufacturer independent services and maintenance, including systems which have already been discontinued.

Our German-speaking service desk takes care of the monitoring of your systems and is available to you 9x5 or 24x7. You prefer individual SLAs and reaction times defined for your requirements? We adapt to your needs.

Because the availability of your systems is a top priority, our Service Desk is available for you as a Single Point of Contact (SPOC), ensuring an uninterrupted flow of information and realizing the shortest possible solution times. Whether by phone, e-mail, via the portal or automated - no matter how your incident or service request reaches us: our certified experts will take care of the matter within the agreed reaction times and keep you up to date. If required, we also offer you remote support, of course, in accordance with your compliance requirements for privileged access.

Flexible run time periods are just as natural to us as manufacturer-independent service contracts or the dismantling and repurchase of IT systems. Certified data deletion with deletion program and certified data destruction in accordance with the Federal Data Protection Act (BSDG) complete our portfolio.

We are happy to support you in your service strategy: Contact us!
 



We provide first class service:

  • Single Point of Contact (SPOC) for your incidents and service requests
  • Call acceptance by phone, e-mail, portal or automated
  • German-speaking service by certified employees of the DextraData Managed Services Operations Team
  • Manufacturer independent service contracts
  • Flexible service times

    • Our standards 9x5 or 24x7
    • Individually defined SLAs, tailored to your needs
    • Individually defined response times, tailored to your needs

  • Recall and start of analysis within the agreed reaction times
  • Maintenance for Discontinued Systems (EOL)
  • Service contracts with flexible run time periods
  • System monitoring by the central service desk
  • Combination options with other DextraData Managed Services

Do you have more requirements?
 



In addition, we offer the following services:

  • Dismantling of IT systems
  • Repurchase of systems
  • Certified data deletion according to Federal Data Protection Act (BDSG) with deletion protocol
  • Certified data destruction according to the Federal Data Protection Act (BDSG)

Contact us

your contact
Claudio Krüger

Manager Enterprise Service Management

T +49 201 95975144
E claudio.krueger[at]dextradata[dot]com

Contact Us

DextraData GmbH
Girardetstraße 4
45131 Essen
T +49 201 959750
E info@dextradata.com

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