Today, IT is more important than ever, because IT systems play a key role in almost all areas of companies. Still you cannot or do not want to worry about everything because your focus is on your core business? Or does your team simply need help on short notice?
Precisely because the IT is a central component of today's companies, it is essential to place it in the hands of a competent partner. We know how important your IT is to you, and that's why it is just as important to us as it is to you. We take responsibility for your IT services, from deployment to full operation. It doesn't matter to us where that takes place - be it in your own infrastructure, in a colocation or in the cloud. Our Essen-based DextraData Managed Service Operations Team is available to you on request 9 x 5, 24 x 7 or on an individually agreed basis with a defined response time.
That's why we start our cooperation by sitting down with you and defining which exact services you require. In order to define them we use service-fact agreements with a RASCI Matrix.
In order to make sure that everything runs perfectly smooth during normal operation, we ensure in two preliminary project phases - during the implementation and during the transition phase - that all processes and responsibilities are carried out exactly as we defined them. So that at the start of the normal operation everything is as it should be.
With regular service meetings and reports, we make sure you always know where we stand and that we are in control of all processes.
You urgently need support for your IT team?
Are you looking for long-term support for parts of your IT so that your team can focus on strategic tasks?
Recognize and eliminate restrictions and failures early through seamless monitoring.
We manage your IT, provide calculable costs and make sure our know-how is always up-to-date.
We accompany you in all phases of system renewal.
We realize beneficial and low-risk operational changes for your company.
Minimize security holes by keeping your IT systems up to date. We help you with that.
Do you want to concentrate entirely on your core business and give the responsibility for the basis of your key application in competent and reliable hands?
Since 2008, the media company relies on DextraData as the central contact for IT consulting and solution integration.
Traditional company opts for Managed Service Basic Support
Modernization and migration of an Exchange infrastructure during running operation
Set-up of a high-availability data center at two separate locations.
The ideal combination of self-responsibility and external support.
From SAP HANA Enterprise Cloud to Managed Private Cloud
Holistic solution for services and renewed storage & backup environment.