Gartner Report

Gartner Report

Effective Communication Is Critical to Successful Cost Optimization Efforts

Communicate IT cost management to stakeholders in an understandable way

Have you optimized your IT budget? Good!
You have chosen suitable initiatives? Excellent!
But how do you communicate your plans to management, colleagues and stakeholders?

To build support and cooperation for cost optimization initiatives, CIOs must improve how they communicate their efforts. According to Gartner, this Research provides CIOs with key actions to build enterprise support for these initiatives, thus enabling value optimization and improved business outcomes.

We are confident that this Gartner report will provide you with answers to the following key challenges:

  • »CIOs often regard cost optimization as an exercise in immediate cost reduction within the IT organization, but fail to recognize the broader impacts on business outcomes, objectives and organizational performance. Lack of effective communication regarding the link between IT activity, IT cost and business services can lead to pushback from stakeholders and a reluctance to embrace new processes, technologies or ways of working that can yield cost savings.
  • CIOs often neglect communicating the impacts of cost optimization initiatives to the business services that stakeholders care about, in a language they understand.
  • CIOs fail to deliver an effective message across multiple stakeholder constituencies or listen carefully to their feedback due to their inability to translate efforts to measurable results.«

*Gartner, Effective Communication Is Critical to Successful Cost Optimization Efforts, 17 September 2020 , Cesar Lozada, Robert Naegle

*GARTNER is a registered trademark and service mark of Gartner, Inc. and/or its affiliates in the U.S. and internationally and is used herein with permission. All rights reserved.

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